Astro Login
Astro login
Visit https://selfservice.astro.com.my. Login with your email/ mobile number and password.
Can you watch Astro online?
Available on multiple devices On your smartphone, tablet or computer, you can now access and explore a variety of Astro programmes. Download, link your Astro account and start streaming now!
What is Astro ID and password?
Astro ID is the account you use to sign in and manage all your Astro services online (e.g. Astro GO app, MyAstro App, etc.). You can create an Astro ID using your phone number or email address here. For Movie Pack customer, you may activate your Disney+ and HBO GO account using your Astro ID.
How can I check my Astro bill online?
Tap on the 'Account' tab on the navigation bar and scroll to 'Billing' section. Tap on 'Bill Statement' to view any bill statement up to six (6) months.
How can I activate my Astro account?
Bagaimanakah saya boleh menyambung semula akaun saya?
- Send SMS to 66688.
- Type ASTRO<space>RCO<space>10-Digit Astro Account No.
How do I find my Astro PIN number?
The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.
Can I watch Astro GO without Astro account?
No. Astro GO is a FREE entitlement exclusively for customers with an Astro subscription. If you do not have an Astro subscription account, please visit astro.com.my to find out more.
How can I watch Astro for free on my computer?
Access Astro GO via:
- Astro GO pada pelayar web.
- Aplikasi Astro GO.
- Astro GO on web browser. Astro GO is also available for streaming directly via your computer or laptop at astrogo.astro.com.my. ...
- Astro GO app. a) Download the Astro GO app on your device by clicking here. ...
How can I watch Astro GO free?
In order to access the service, users have to register an Astro ID first which can be obtained for free either through Astro GO's website or its Android and iOS app. When you first opened up the site or the app, choose the “A Non-Astro Customer” option below and follow the instructions on screen.
What is Astro Digital ID?
Astro ID is the account you use to sign in and manage all your Astro services online.
How do I reset my Astro password?
Bagaimana cara untuk menukar kata laluan saya?
- Step 1: Visit Astro website at https://www.astro.com.my/
- Step 2: Click 'Login'
- Step 3: After login, click the profile icon and select 'Manage Profile'. You may change your account password here.
How many device can use Astro on the go?
You may register up to four (4) devices. To remove devices on Astro GO, click on Settings > Registered Devices to view and remove device from the list of devices registered to your Astro ID.
How do I check my Astro balance via SMS?
Macam mana untuk memeriksa baki akaun saya?
- Send SMS to 66688.
- Type ASTRO<space>BAL<space>10-Digit Astro Account No.
How do I contact Astro customer service?
Call Us
- General line: 03 - 9543 3838.
- IPTV Customer Service: 03 - 9543 1543.
- NJOI Customer Service: 03 - 9543 8100.
How do I change my Astro package?
Yes, you can go to 'Account' and scroll to 'Subscription' and select TV pack. You may reach out to us via WhatsApp at 03-9543 3838 for more details.
What happen if not pay Astro bill?
If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of RM20. 00 (inclusive of 0% SST) will be imposed upon reconnection.
How long does it take to reconnect Astro?
Don't worry, it takes up to 1 hour to reconnect once payment has been reflected in your account. To check your account status, you may do so via Astro Self Service or WhatsApp "Hi" to 03-9543 3838.
What is Astro reconnection fee?
A reconnection fee of RM20 will be charged. If payment is made within 61 days from your bill cycle date, Astro & Broadband services will be resumed within 1 hour of payment received. Your following month's bill will be prorated accordingly.
How do I change my Astrogo number?
Tap on the 'Account' screen on the navigation bar and scroll to 'Personal Info' section. Tap on 'Name & contact info' to view and update your personal contact information.
How do I reset my Astro ultra box?
Press '987' to access the Advanced Startup Options menu. Then, press '1' to initiate a reset setting. Press "OK" to confirm restore to factory setting. After the factory setting is restored, TV will turn blank.
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